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Privacy Policy

Last updated: January 1, 2025

1. Introduction

CallAgentIQ Ltd ("CallAgentIQ", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI agent services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, and job title when you contact us or sign up for our services.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
  • Business Data: Content you provide for AI agent training, including documents, website content, and knowledge base materials.
  • Conversation Data: Interactions between your customers and your AI agents, used to improve agent performance.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI agent services
  • Train and optimize your custom AI agents
  • Communicate with you about your account and our services
  • Analyze usage patterns to improve our platform
  • Comply with legal obligations

4. Data Security

We implement enterprise-grade security measures including AES-256 encryption at rest and in transit, SOC 2 compliant infrastructure, and regular security audits. Your business data is stored in isolated environments and is never shared with third parties or used to train models for other clients.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Business data and conversation logs are retained according to your plan terms. You may request deletion of your data at any time by contacting us.

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request data portability

7. Cookies

We use essential cookies to ensure our website functions properly and analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at [email protected].